By: Lucy Cotter, CH2M Project Manager

During the Utility Management Conference, Lucy will present: “Capturing and Transferring Critical Utility Knowledge—A Key Component of Effective Asset Management” on Friday, February 26, at 1:30 p.m. The presentation is co-authored by Metro Vancouver’s Jennifer Crosby and Tameeza Jivraj.

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In recent years, Metro Vancouver has relied on long term, experienced staff to operate and maintain the city’s utilities while building new infrastructure. The city’s drawings, procedures, reports and other technical documentation were found to be out of date, difficult to access or simply nonexistent. Consequently, a need for formally documented and updated institutional knowledge was identified within the utility.

Knowledge transfer on Metro Vancouver’s water and liquid waste systems, processes and equipment was traditionally transferred verbally by experienced staff while supervising the work. This method of knowledge management is unsustainable as Metro Vancouver faces the following:

• Increased frequency in staff changes due to retirement, Gen Y and organizational changes
• Increased complexity of our treatment processes and systems
• Increased use of technology and linkages between technologies
• Increased regulations and oversight
• Continued growth of infrastructure

Since Metro Vancouver partnered with CH2M in 2013, the project team has worked to design, develop and implement a competency-based technical training program that includes facilitating the development and updating of online, classroom and field-based training materials, operational procedures, equipment lists and drawings and Maintenance Task Analyses for Metro Vancouver’s existing water and liquid waste infrastructure.

Join me on Friday, February 26, at UMC, to learn what Metro Vancouver and CH2M are doing to maximize the city’s organizational resiliency while minimizing risk through effective institutional knowledge management.

Lucy has more than 13 years of consulting, research and field experience at wastewater and heavy industrial facilities. Lucy’s core interests include project management and process engineering from feasibility studies to detailed design through to construction. Lucy has a passion for nutrient and resource recovery from wastewater processes, wastewater process design, water reuse and project management. Lucy is the CH2M project manager on the Metro Vancouver Technical Training and Procedures (TTAP) project, leading a multi-disciplined team that includes operations and maintenance specialists, instructional designers, graphic designers and engineers.